Guide to
Dalux Helpdesk
If you need the caretaker, the task must always be created in the Dalux Helpdesk app. Fortunately, it's easy and there are no phone queues!
Follow the task from start to finish
With Dalux Helpdesk, it has never been easier to report tasks to the caretaker. With the app, you don't have to worry about phone times or phone queues - the app is open 24 hours a day. With just a few clicks, you can sit back and enjoy the fact that we're on the case!
Once the task is created, you can easily follow its status from start to finish. For example, you will be notified as soon as the job is received and when it is expected to start. If the spare parts are on backorder or we have made an appointment with the plumber next week, you will also be notified in the app.
4 benefits of contacting the caretaker via Dalux Helpdesk
- Avoid annoying phone queues
- The ability to follow the job from start to finish
- Updates are sent directly to the app on the go
- You can rest easy knowing we're on the case
How do I log in for the first time?
1. Open the app on your phone or tablet
2. Enter "Nrep" in the "Customer" field
3. Click on the green arrow
4. Enter the information that applies to you and your property
HelpDesk ID:
Here, you must enter the name of your property, e.g.,Hørkær Have.”
If in doubt, you can find your ID on your resident page, which you can find here.
5. Click on "Continue"
6. You are now logged in
If you want to use your computer instead, you can also create tasks via helpdesk.dalux.com/nrep
Can I call or write to customer service instead?
The short answer is no.
But of course, we're always happy to help if you have any problems with the app. If you experience errors or find that the app is not working properly, our customer service team will of course be happy to help you further.
Customer service can't take the task over the phonebut they can help you find the right buttons or troubleshoot the app if it seems to be out of order.
How do I create a task?
1. click on "New enrollment"
2. Click on your property or the block your home is located in
3. Your property or block will now turn red
4. Click "Enroll on building"
5. Select the category that best fits your task
6. Describe your task as thoroughly as possible
7. Attach an image of the task
You can take a photo directly in the app or upload from your phone, tablet or computer
8. Click on "Send"
Why Dalux Helpdesk?
Faster processing
Real-time overview
Simple and user-friendly access
1. click on "My enrollments"
Notice: The first time you click here, you will receive an email with a confirmation code. After that, you do not need a code.
2. Open the sent email
3. Enter the 4-digit verification code and click "OK"
You will now be able to see the list of all created tasks and follow their status
Frequently asked questions for Dalux
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The "DaluxFM Helpdesk" app can be downloaded from either the App Store or Google Play Store. If you don't have a smartphone or want to use your computer instead, you can also access Dalux Helpdesk via this link: helpdesk.dalux.com/nrep
Note: There are two different Dalux apps. You can recognize DaluxFM Helpsdesk by the icon with a house and a speech bubble inside. It is not the app that has a crane as an icon.
Your Dalux HelpDesk ID is always the name of the property you live in. If you are unsure of the name of your property, you can always find your Dalux Helpdesk ID on your property's resident page.
Yes, anyone in the household can create tasks via Dalux. There is no restriction on using the app.
Dalux HelpDesk is both intuitive and easy to use. Download the app and follow the simple steps to first enrollment. If you have any doubts along the way, we have a detailed guide further up the page.
The short answer is no. But we are of course happy to help if you have any problems with the app. If you're experiencing errors or you think the app is acting up, our customer service team will of course be happy to help you further.
Customer service cannot take the task over the phone, but they can help you find the right buttons or report the app if it seems to be out of order. 
When you download Dalux HelpDesk, you must say "yes please" to the app sending you notifications. You will only receive notifications when there are updates on your registered tasks.
If you've accidentally said "no thanks", access notification permissions via the app settings on your phone - and from there change to "allow notifications".
Do you have unanswered questions?
If you didn't find answers to your Dalux Helpdesk questions above and you need personal assistance, our dedicated customer service team is ready to help you.
We look forward to hearing from you.
Call or write to our customer service:
- Monday - Thursday from 10.00-12.00 / 13.00-16.00
- Friday 10:00-12:00 / 13:00-15:00
Tel: 35 15 61 58