What can we help you with?

If you are a resident with us, you can find the help you need on this page. If you're looking for a new home, our rental team is ready to help. Read more here.

ABOUT CUSTOMER SERVICE

Customer service is here for you

At Juli Living, we are always ready to help our residents with both big and small issues. We're there when the tap drips, the washing machine malfunctions and when you need to know about all the practicalities.

It's not just something we say - or write. It's something we do.

We do this because it's important to us that your house becomes your home. A home where practical worries are not part of everyday life and a home you can come home to, enjoy and relax in.

At Juli Living, we know you and your home well. If an accident or problem occurs, we know exactly how to solve it and who should do it. Simply contact us and we promise to take care of it.

Here you will find information about your home

If you need the house rules for your property, information about your tenancy, maintenance or similar, you'll find it all on our resident pages. Here you can find and download all documents related to the property you live in - easily and clearly.

Find your property on the overview page.

If you can't find what you're looking for, you're always welcome to contact us.

Do you need a janitor?

... and do you live in one of the following properties?

Then contact the janitor through the Dalux Helpdesk app.

Augusthaven

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Augusthaven
Email: your email
Name: your name
Phone: your phone number

Banehaverne

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Banehaverne
Email: your email
Name: your name
Phone: your phone number

Bodilhaven

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Bodilhaven
Email: your email
Name: your name
Phone: your phone number

Buddinge Hovedgade

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Buddinge Hovedgade
Email: your email
Name: your name
Phone: your phone number

Christianhaven

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Christianhaven
Email: your email
Name: your name
Phone: your phone number

Egedal

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Egedal
Email: your email
Name: your name
Phone: your phone number

Fasanrækkerne

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Fasanrækkerne
Email: your email
Name: your name
Phone: your phone number

Fælledkareen

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Fælledkareen
Email: your email
Name: your name
Phone: your phone number

Gurrehavegårdsvej 2-28

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Gurrehavegårdsvej
Email: your email
Name: your name
Phone: your phone number

Hermanhaven

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Hermanhaven
Email: your email
Name: your name
Phone: your phone number

Hørkær Have

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Hørkær Have
Email: your email
Name: your name
Phone: your phone number

Ibihaven

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Ibihaven
Email: your email
Name: your name
Phone: your phone number

Kernehusene Helsinge

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Kernehusene Helsinge
Email: your email
Name: your name
Phone: your phone number

Kernehusene Slagelse

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Kernehusene Slagelse
Email: your email
Name: your name
Phone: your phone number

Roberthaven

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Roberthaven
Email: your email
Name: your name
Phone: your phone number

Sophushaven

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Sophushaven
Email: your email
Name: your name
Phone: your phone number

The Residence CPH

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Residence
Email: your email
Name: your name
Phone: your phone number

UN17

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: UN17
Email: your email
Name: your name
Phone: your phone number

Viggohaven

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Viggohaven
Email: your email
Name: your name
Phone: your phone number

Here's how you do it:

Do you need help from the janitor with plumbing, flooring, electricity, water, heating or stair cleaning? Then contact the DaluxFM Helpdesk app with questions and tasks. It's quick and easy.

You can also follow the task from the moment it is received by the janitor until a craftsman is on the case and it is solved - directly in the app.

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: [see your ID on your resident page
Email: your email
Name: your name
Phone: your phone number

Do you need a janitor?

... and do you live in one of the following properties?

Then contact the janitor through the Dalux Helpdesk app.

Augusthaven

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Augusthaven
Email: your email
Name: your name
Phone: your phone number

Albanigade 7

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Albanigade
Email: your email
Name: your name
Phone: your phone number

Banehaverne

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Banehaverne
Email: your email
Name: your name
Phone: your phone number

Bjørnøvej 86-94

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Bjørnøvej
Email: your email
Name: your name
Phone: your phone number

Bodilhaven

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Bodilhaven
Email: your email
Name: your name
Phone: your phone number

Buddinge Hovedgade

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Buddinge Hovedgade
Email: your email
Name: your name
Phone: your phone number

Christianhaven

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Christianhaven
Email: your email
Name: your name
Phone: your phone number

Egedal

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Egedal
Email: your email
Name: your name
Phone: your phone number

Fasanrækkerne

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Fasanrækkerne
Email: your email
Name: your name
Phone: your phone number

Fælledkareen

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Fælledkareen
Email: your email
Name: your name
Phone: your phone number

Gurrehavegårdsvej 2-28

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Gurrehavegårdsvej
Email: your email
Name: your name
Phone: your phone number

Hermanhaven

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Hermanhaven
Email: your email
Name: your name
Phone: your phone number

Hørkær Have

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Hørkær Have
Email: your email
Name: your name
Phone: your phone number

Ibihaven

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Ibihaven
Email: your email
Name: your name
Phone: your phone number

Isgårdsvænget 1-69

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Isgårdsvænget
Email: your email
Name: your name
Phone: your phone number

Kanslergade 24-28

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Kanslergade 24-28
Email: your email
Name: your name
Phone: your phone number

Kanslergade 30A-C

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Kanslergade 30 AC
Email: your email
Name: your name
Phone: your phone number

Kernehusene Helsinge

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Kernehusene Helsinge
Email: your email
Name: your name
Phone: your phone number

Kernehusene Slagelse

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Kernehusene Slagelse
Email: your email
Name: your name
Phone: your phone number

Kragsbjergstrædet 2-18

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Kragsbjergstrædet
Email: your email
Name: your name
Phone: your phone number

Langelandsgade 6-8

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Langelandsgade
Email: your email
Name: your name
Phone: your phone number

Munkemøllestræde 20

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Munkemøllestræde
Email: your email
Name: your name
Phone: your phone number

Møntmesterhus

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Møntmesterhus
Email: your email
Name: your name
Phone: your phone number

Rapsmarken 1-5

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Rapsmarken
Email: your email
Name: your name
Phone: your phone number

Roberthaven

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Roberthaven
Email: your email
Name: your name
Phone: your phone number

Shacksgade

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Schacksgade
Email: your email
Name: your name
Phone: your phone number

Skibhusvej 3+5

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Skibhusvej
Email: your email
Name: your name
Phone: your phone number

Skt. Hans Gade 79-85

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Skt. Hans Gade
Email: your email
Name: your name
Phone: your phone number

Sophushaven

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Sophushaven
Email: your email
Name: your name
Phone: your phone number

Svendborgvej

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Svendborgvej
Email: your email
Name: your name
Phone: your phone number

The Residence CPH

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Residence
Email: your email
Name: your name
Phone: your phone number

Tolderlundsvej 48

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Tolderlundsvej 48
Email: your email
Name: your name
Phone: your phone number

Tolderlundsvej 84

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Tolderlundsvej 84
Email: your email
Name: your name
Phone: your phone number

UN17

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: UN17
Email: your email
Name: your name
Phone: your phone number

Viggohaven

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Viggohaven
Email: your email
Name: your name
Phone: your phone number

Ørkildsgade 35-37

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Ørkildsgade
Email: your email
Name: your name
Phone: your phone number

Østergade 51A-K

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Østergade 51A-K
Email: your email
Name: your name
Phone: your phone number

Østergade 78

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Østergade 78
Email: your email
Name: your name
Phone: your phone number

Østervangen

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: Østervangen
Email: your email
Name: your name
Phone: your phone number

Here's how you do it:

Do you need help from the janitor with plumbing, flooring, electricity, water, heating or stair cleaning? Then contact the DaluxFM Helpdesk app with questions and tasks. It's quick and easy.

You can also follow the task from the moment it is received by the janitor until a craftsman is on the case and it is solved - directly in the app.

Download the Dalux Helpdesk app here:

The first time you log in, you enter the following information:

Customer: NREP
Helpdesk ID: [see your ID on your resident page
Email: your email
Name: your name
Phone: your phone number

Emergency help - for serious problems

The emergency number is designed to ensure rapid assistance in serious issues where there is a risk of damage to the property or the safety of residents. To the right you will find examples of situations that require urgent assistance.

If you have an emergency situation, always call the emergency number for your property instead of contacting customer service. You can find the emergency number for your specific property by clicking here and selecting your property.

For all other inquiries - questions, non-emergency issues and general maintenance - please contact Juli Living's customer service as usual during opening hours. If you are a resident of one of our properties in Agora Gardens, operational inquiries should be reported via Dalux HelpDesk, while other questions regarding administration and the like should be directed to customer service.

Examples of emergency situations where you need to contact the emergency number:

Water damage
External water, e.g. during cloudbursts
Lack of heat throughout the entire lease
Power failure in the entire lease
Burglary and aggravated vandalism
Lack of cold/hot water from all taps or lack of water in the entire lease

ABOUT CUSTOMER SERVICE

Are you missing a name tag or a key?

Ordering name badges

We are aware that your life situation can change quickly, which can also mean that the apartment's residents can change. This may mean that names need to be added or removed from the mailbox or intercom - and we're here to help.

Click below to order your new name badges. In your request, please indicate the names to be added or removed and your address. Please pay extra attention to typos when entering names.

In the form, you also need to check where you need name badges - for example, for the door, mailbox, intercom or perhaps everywhere.

After filling out and submitting the form below, you will hear from us as soon as possible.

New keys - extra or multiple

As we use system keys on all our properties, extra keys must be ordered through us. There is no limit to how many keys the household can own, so whether it's children, grandparents or the cleaning staff who need a key, it's ok with us. The keys vary in price from property to property. The cost is paid through your rent. So you will be charged automatically.

To ensure that you are the rightful tenant, you need to upload a picture of one of your existing keys. We need to be able to see the key number clearly. You can find it on one side of your key. You can upload the image in the form.

The keys are either delivered to your mailbox, at an appointment with the janitor or you may have to visit the locksmith to pick it up.

FAQ

Frequently asked questions

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First month's rent and what does it include?

We understand if the first month's rent is a source of confusion. Please note that the first month's rent also includes an on account amount for water and heating. This is completely normal procedure - and should you spend less than the prepaid amount, it will of course be deducted from the next water and heating bill.

What is the prepaid rent used for?

Prepaid rent is used to cover the rent for the final period of the tenancy. Prepaid rent will therefore cover the rent for the number of months you have paid prepaid rent for.

Why do I have to pay a security deposit?

The deposit paid is both your and our guarantee that there is money set aside for renovation when you move out. If there are other financial issues, the deposit can also be used to cover these.

If there is any money left over after the renovation, the amount will of course be refunded after the moving inventory has been completed. This system procedure typically takes 8-10 weeks after the amount has been released, so we hope for your understanding and patience.

What does commitment period mean?

Some of our properties have a lock-in period that varies from 6-9 months. If this is the case, it will be stated in your rental contract and the property can only be terminated with 3 months' notice after the end of the lock-in period.

If, according to your lease, there is no binding period, your lease can be terminated according to the applicable termination rules in the Rent Act. This means that you will be able to terminate your lease with a notice period of current month + 3 months. Please note that lease contracts may differ from property to property, and we therefore always recommend a thorough reading.

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What is a move-in inspection?

The move-in inspection is a joint review and introduction of your home. A move-in report has already been prepared and photos have been taken of your new home. We go through the report together and explain which photos we have taken of the property. You have access to this information throughout your rental period.

When will I receive information about the move-in inspection?

The invitation to a move-in inspection will be handled by our administrator Newsec, who is responsible for the communication regarding this. As a starting point, you will be invited to a move-in inspection no later than 8 days before the start of your contract.

During peak periods, the call may be slightly delayed, but Newsec strives to call as soon as possible.

Can I move in after the move-in inspection?

You are welcome to move into your new home once the move-in inspection is over and you have received the keys.

What do I do if I discover defects after the move-in inspection?

If you discover any defects after the move-in inspection, you have 14 days to register these in our shared system, which you will have access to in connection with your move-in inspection. You can then view our comments in the system.

I haven't received a payment card, what should I do?

We encourage you to make sure your rent payments are registered for direct debit so that payment is made automatically.

If there is a payment error or you have not automatically received a payment card, please contact our customer service here

The request must be made so that the payment can be paid by the first of the month.

How do I put a name on the mailbox or intercom?

Do I have to sign up for an electricity supplier myself?

You are welcome to sign up for an electricity provider already before the move-in inspection if you have a preferred provider. We recommend a green electricity provider, but there is a free choice of providers on the market. If you have not signed up with a company before moving in, our inspector will help you at the move-in inspection.

In some cases, it will not be possible to register in advance, which is why registration must be done in connection with the move-in inspection.

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I have damage or a problem in my apartment, who should I contact?

If you experience problems or damage in your home, simply contact our customer service, who will make sure the job is passed on to the right person. You can contact customer service here or on 35 15 61 58.

For urgent issues, always contact the property's emergency number instead of contacting customer service. You can find the emergency number for your specific property by clicking here and selecting your property.

Examples of acute problems include water damage, external water, e.g. during cloudbursts, lack of heating throughout the property, power failure throughout the property, burglary and gross vandalism, lack of cold/hot water from all taps or lack of water throughout the property.

I experience neighbor noise or have a general complaint, what do I do?

If you experience noise in the property, or if you have another complaint you wish to make about an upstairs, downstairs or other resident in the property, we would like to receive this in writing so that it can be registered correctly in our system. The complaint can be sent to our customer service here, and we will ask you to specify exactly which tenancy you are complaining about so there is no doubt.

However, we always encourage good dialog among our residents at the properties. We therefore hope that everyone will try to solve the problem internally and with open dialog, as we believe this is the way to good neighborliness. If this does not have the desired effect, please contact us and we will try to solve the problem.

I want to sublet my apartment to someone else, what are my options?

If you want to sublet a room, please note that the number of people allowed to stay in the apartment is limited to the number of bedrooms.

As a landlord, we must always receive a sublease for the people who live in the apartment but are not listed on the lease. In this case, a standard sublease will suffice, stating that a room will be rented out by the current residents.

Can I have pets in the apartment?

You can apply for permission to keep pets in your tenancy. Simply contact the agent when signing the contract or fill out the application form, which you can find on your property's resident page.

Find the property you live in in the overview here.

How do I pay for water and heating?

Water and heating are charged as an on-account amount each month. This is an estimated amount for the consumption expected in the tenancy. The final consumption will be calculated in a total consumption account for a total year. If you have used less than your on-account amount, this will be deducted.

If you have spent more than your on-account amount, this will be charged as an extra charge.

I need help with the Juli Living resident app

Several of Juli Living's properties offer a resident app. Read more about this and find further guidance here.

Where can I find documents related to my home and the property I live in?

Each property has its own resident page. On this page you will find useful information regarding your home and the property you live in.

The complete overview of the properties and associated resident pages can be found here.

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I want to terminate my lease, how do I do this?

We are sorry that you want to terminate your tenancy. For termination, please fill out this link and send it to our administrator: Terminate lease - residential | Newsec.

Your lease contract states your termination terms. We encourage you to read through them so that there are no surprises in the process. If you have any questions, you are welcome to contact our customer service here or call 35 15 61 58.

When will I receive information about move-out inspections?

Once your termination is registered correctly in the system with our administrator Newsec, you will be summoned to a vacancy inspection. The notice will include a precise time for when the inspection will be held and this will happen around 2 weeks before your contract release date.

How long is my notice period?

Notice periods vary from property to property. Your notice period is stated in your lease, where you can also find information regarding your termination terms. Please note that some of our properties have a lock-in period, in which case this will also be stated in your rental contract.

When do I need to report my termination of the property?

Your notice period is stated in your lease agreement. If your notice period is 3 months, for example, you should be aware that you have the current month + the 3 months. The property must therefore be terminated no later than the last day of the month so that it is received before the 1st of the month - i.e. before the 3-month notice period has begun.

To avoid any problems with receiving and completing the termination form, we recommend submitting the notice as early as possible.

Can I cancel a resignation?

In principle, you can do this. However, this requires that we have not started renting out the property to another tenant. If we have, the termination cannot be canceled.

Can others take over my lease in special cases? For example, can my boyfriend take over the lease if we break up and I move out?

In this case, your girlfriend will only be able to take over the lease if you both appear on the original lease. Unfortunately, it's not possible to add names to the lease on an ongoing basis, so at least one of the original tenants will always need to be on the lease.

If your girlfriend is listed on the original lease, she will be able to take over the full lease. However, we still need to be notified of one party's termination, which is done by contacting our customer service, who will draft an allonge to your existing lease.

By whom and how is the property terminated if there are several people on the lease?

If there are multiple names on the lease, all parties must unanimously and simultaneously terminate the lease. This is done in a single submission form signed by all parties.

A termination will never be valid if only one resident signs and submits a termination on a tenancy where multiple residents are listed in the lease.

When will I get my deposit back?

The move statement will, in general, be ready for settlement around 8-10 weeks from your release date (last day of the contract). Please note: The 8-10 weeks is a guideline only. During busy periods it may take longer.

Do you still have unanswered questions?

Although our FAQ is designed to answer the most common questions, there may be situations where you, as a resident, need more personalized help. Fortunately, in such cases, our dedicated and experienced customer service team is ready to help with whatever questions or concerns you may have.

Simply fill out the contact form on this page and we will contact you as soon as possible. You can also call us on tel: 35 15 61 58 between 10:00 and 12:00. We look forward to helping you!

Simply fill out the contact form on this page and we will contact you as soon as possible. You can also call us on tel: 35 15 61 58 between 10:00 and 14:00. We look forward to helping you!